Refund Policy
A legal disclaimer
At GlobalScents, we strive to provide you with the best shopping experience. We understand that purchasing fragrances online can be a delicate process, and we want you to be fully satisfied with your purchase. Please read our refund policy carefully to understand your rights and options.
Refund Policy - the basics
1. Eligibility for Refunds Due to the nature of our products, we only accept returns or offer refunds under specific circumstances. Refunds are only available for products that meet the following criteria:
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The product is defective, damaged, or incorrect upon arrival.
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You received an item that does not match the description or is not as advertised.
2. Non-Refundable Items For hygiene and safety reasons, we do not accept returns or issue refunds on the following items:
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Opened or used fragrance bottles.
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Gift cards.
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Clearance or sale items (unless otherwise specified).
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Items that have been altered or damaged by the customer.
3. Refund Process To initiate a refund, please follow these steps:
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Contact us within [7] days of receiving your order, either by email at [Your Contact Email] or through our contact form.
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Provide your order number, a description of the issue, and, if applicable, photos of the damaged or incorrect product.
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We will review your request and confirm whether you qualify for a refund or exchange.
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If eligible, we will issue a refund to your original payment method within [5] business days of approving your request.
Refund Policy- Cont
Refunds or exchanges are processed within [5] business days after we have received the returned item(s) and confirmed the issue. Please note that depending on your payment provider, it may take additional time for the funds to appear in your account.
Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within [7] days of delivery. We will offer a full refund or an exchange, depending on your preference, and will cover the return shipping cost.
8. Order Cancellations Orders can be canceled if the request is made within [24] hours of placing the order. After this period, we are unable to process cancellations as we begin preparing the items for shipping. If you receive your order and wish to return an item, please follow the return process outlined above.